Position Overview
We are seeking a highly skilled and experienced Service Delivery Manager to join our dynamic team. The successful candidate will be responsible for overseeing the delivery of high-quality IT services to our clients, ensuring client satisfaction and operational efficiency.
Key Responsibilities
- Service Management: Oversee the end-to-end delivery of IT services, ensuring that they meet client requirements and are delivered on time and within budget.
- Client Relationship Management: Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a strong and positive relationship.
- Performance Monitoring: Monitor service delivery performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as necessary.
- Process Improvement: Continuously evaluate and enhance service delivery processes and methodologies to improve efficiency and effectiveness.
- Resource Management: Ensure proper allocation and utilization of resources to meet client demands and project requirements.
- Risk Management: Identify potential risks to service delivery and develop mitigation strategies to minimize impact on clients and operations.
- Reporting: Prepare and present regular reports on service delivery performance, highlighting successes and areas for improvement.
Qualifications and Experience
- Experience: Minimum of 5 years of experience in IT service delivery management or related roles.
- Skills: Strong understanding of IT service management frameworks and best practices. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple priorities and work under pressure.
- Technical Knowledge: Proficiency in IT infrastructure, software development, and cloud services. Familiarity with service management tools and platforms.
- Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical solutions to complex issues.
Key Relationships
- All members of the technical teams
- All members of the Senior Leadership Team
- All existing customers
- All new customers
- All suppliers and vendors
Hours of Work & Benefits
- Double OTE Commission Scheme with no cap
- 37.5 hours per week
- 25 days annual leave + bank holidays
- Private Medical Insurance
- Pension
- Training and development budget
- Employee of the quarter bonus
- Employee of the year bonus
- Beer fridge Thursday and Fridays
- Team Socials
Valuing Diversity and Inclusion
At Everything Tech Limited we aim to create a workforce that is representative of our society. Knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are regardless of; age, gender, ethnicity, sexual orientation, religion or ability.